Contact Us
Got a question about one of our reviews, spotted something that needs updating, or want to flag an online casino we haven't covered yet? This page explains how to reach the Online Casinos team and what kind of queries we're best placed to help with.
What we can help with
Online Casinos is an independent research and comparison site covering online casinos available to players in the {{ COUNTRY }}. We don't operate any casino ourselves, so we can't process deposits, resolve account issues or pay out winnings. What we can do is:
- Answer questions about how our editorial ratings and rankings work
- Point you toward accurate, up-to-date information on bonuses, payout speeds and licensing
- Correct factual errors or outdated details you've noticed in a review
- Take suggestions for casinos or topics you'd like us to cover
- Direct you to resources on responsible gambling if you or someone you know needs support
What we can't help with
Because we're a comparison and review site rather than a licensed gambling operator, there are limits to what we can resolve directly. If your question relates to any of the following, you'll need to contact the casino operator itself, since they hold your account details and process transactions:
- Deposits, withdrawals or delayed payouts on a specific account
- Bonus credits, wagering progress or a disputed promotional term
- Identity verification (KYC) requests or document uploads
- Account closures, self-exclusion requests or password resets
Every licensed online casino operating in the US publishes its own customer support channels — usually live chat, email and phone — on its website. Those teams have direct access to your account and can act on it far faster than we can from the outside.
Before you reach out about a bonus or offer
A lot of the messages we receive are about welcome offers like the ones shown on this site, for example Raging Bull's 410% match up to $10,000 plus 50 free spins, or Uptown Aces' 600% new-player bonus. These come with conditions attached — wagering requirements, maximum cashout limits, game restrictions and expiry dates — that sit with the operator, not with us. Reading the full terms on the casino's own site before you claim an offer will answer most questions faster than waiting on a reply from us. If you want a broader explainer on how these mechanics work across different sites, our review pages cover the terms behind each offer in detail.
Questions about eligibility, licensing or safety
We regularly hear from readers unsure whether a particular casino is legal to use from their state, or how to confirm a site is properly licensed. In short: legal online casino gambling in the US is regulated at the state level, players must typically be at least 21 and physically located within a state that permits online casino play, and a legitimate site will display its licensing information clearly, along with HTTPS encryption in the browser address bar. If you're unsure about a specific operator's standing, we'd rather you ask than assume — though we can only speak to publicly available licensing information, not confirm it on an operator's behalf in real time.
Responsible gambling support
If you're reaching out because gambling has stopped being enjoyable, is affecting your finances, or you're worried about someone else's play, please don't wait to ask for help. Our Responsible Gambling page lists tools such as deposit and time limits, self-exclusion programmes, and links to national and state-level support services. These resources are free to use and separate from any casino operator.
Other ways to find answers quickly
Before writing in, it's worth checking whether the answer is already covered elsewhere on the site:
- Curious who we are and how we research casinos? See About Us
- Playing from the UK and looking at operators outside Gamstop? Read Non Gamstop Casinos UK 2026
- Want to understand the legal basis for our reviews and rankings? Check our Terms and Conditions
What happens after you contact us
We review incoming messages in the order they arrive and prioritise anything involving a factual correction or a responsible gambling concern. General feedback and casino suggestions are read too, but may take longer to action since they often feed into future updates rather than an immediate reply. We don't guarantee a response time, and we won't ask for sensitive financial details such as full card numbers or account passwords — no legitimate request from us would ever require that.